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ServiceNow Business Analyst

Location: Suwanee, GA

Job Type: contract

Company: IDR

Category: Business Analysis

Job Description Apply Now

ServiceNow Business Analyst

The ServiceNow Business Analyst helps organizations optimize and streamline their processes using the ServiceNow platform. They gather business requirements, analyze workflows, and design solutions within ServiceNow to improve efficiency. They also act as a liaison between stakeholders and technical teams to ensure the platform meets business needs..

This is an onsite position in Suwanee, GA!

Key Responsibilities

• Requirements Gathering: Work with stakeholders to gather and document business requirements for ServiceNow solutions, ensuring alignment with business objectives.
• Process Improvement: Analyze business processes and workflows to identify areas for optimization using ServiceNow modules like ITSM, HR, or Customer Service Management.
• Collaboration: Collaborate with development teams and stakeholders to design and implement solutions within ServiceNow that meet business needs.
• Data Integrity: Ensure accurate data entry and workflow processes within ServiceNow. Implement best practices for data management and auditing.
• Reporting: Create and present reports on system usage, performance metrics, and business outcomes to stakeholders.
• Tool Optimization: Configure and customize ServiceNow to align with business processes. Recommend and implement improvements to enhance system efficiency.

Qualifications

• Education: Bachelor’s degree in Business, IT, or a related field, or equivalent experience.
• Experience: Experience with ServiceNow modules like ITSM, HR, or Customer Service Management, and business process analysis.
• Skills: In-depth knowledge of ServiceNow and ITIL principles. Strong analytical, problem-solving, communication, and stakeholder management skills.
• Certifications: ServiceNow Certified System Administrator or Certified Application Specialist preferred. ITIL Foundation certification is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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