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Production Support Analyst

Location: Hermitage, TN

Job Type: contract

Company: IDR

Category: Business Analysis

Job Description Apply Now

IDR is seeking a Production Support Analyst to join one of our top clients for a remote opportunity. This role involves supporting mission-critical Medicaid systems within a healthcare technology environment. The position offers the chance to contribute to operational excellence and system reliability, working across diverse technical teams in a dynamic setting.

Position Overview for the Production Support Analyst:

• Support real-time system monitoring and incident response efforts for healthcare systems.
• Lead incident management and troubleshooting for production issues, including severity levels.
• Collaborate with engineering, vendors, and business teams to ensure operational readiness and system stability.
• Automate processes using scripting and analysis on Linux platforms, focusing on improving operational efficiency.
• Develop SOPs, conduct root-cause analysis, and champion continuous operational improvements.

Requirements for the Production Support Analyst:

• Strong background in production support or operations, with advanced troubleshooting skills.
• Experience with tools such as Datapower, MFT, MQ, IBM, Splunk, SQL, and incident management platforms like ServiceNow or Jira.
• Knowledge of EDI X12 transactions, Linux analysis, scripting, and automation.
• Ability to clearly communicate technical issues to both technical and business teams.
• Passion for mentoring team members and elevating operational maturity, with bonus experience in healthcare, Medicaid, or EDI 270/271.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now