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Campaign Execution Analyst

Location: Houston, TX

Job Type: contract

Company: IDR

Category: Marketing

Job Description Apply Now

IDR is seeking a Campaign Execution Analyst to join one of our top clients in Houston, Tx!  The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, channels and regulatory activities.

Overview:
The group offers the opportunity to view the “big picture” of retail operations and marketing, as well as develop specialized knowledge in specific areas. This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for Residential and Small Business/Builder/Multi-family market segments in the Texas ERCOT, East and Canadian markets. Evaluates, analyzes, and manages product, offer, campaigns and projects from idea through launch and designs business processes for ongoing operational support. Successful team members demonstrate skills to effectively address issues across multiple functional groups (e.g. Marketing, Regulatory, Customer Care, Contract Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Channel Vendors, Database Operations). A high degree of initiative and capability to work independently and cross-functionally is a required aspect of this job as well as strong interpersonal communication skills.

Responsibilities:

• Work collaboratively with cross-functional teams across the organization, especially marketing and sales, to successfully develop timelines and manage end-to-end delivery of retail marketing Residential and Small Business/Builder/Multi/family acquisition and retention campaigns.
• Coordinate and execute tasks as required to support campaigns, projects, and product implementations.
• Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution and escalates accordingly.
• Support development of ongoing operational processes for new campaigns where needed, including launch of new functionality, marketing/sales channels, commodity products and prices to market.
• Gather, analyze, and document business requirements, business cases and approach documentation for new marketing capabilities and programs. This document includes the recommendations on “how” to implement requested functionality.
• Facilitate consensus around system and process changes from key stakeholders to affect timely and complete implementation. Accountable for successful project implementation.
• Continually evaluate effectiveness of Campaign Execution processes. Identify and document possible improvement areas and repetitive/repeatable automation opportunities and develop solutions to address them.
• Deliver campaign and project status updates to key stakeholders at regular intervals through email communication and hosting face-to-face meetings.
• Designs/implements/manages robust processes and/or database solutions to support new business and operational activities.
• Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance.
• Manage multiple, concurrent projects and able to deliver.
• Monitor customer communications for multiple brands – both automated and manual – to ensure compliance with rules, internal policies, and regulatory guidelines.
• Perform quality assurance tests to ensure links, image, subject lines, and dynamic elements are functioning correctly.
• Manage report development for Campaign Execution in support of campaigns.

Top Skills:

• High School Diploma or equivalent required. Bachelor’s degree from an accredited college or university strongly preferred with a focus on operations, computer science, information systems or engineering preferred.
• 1-3 years professional experience.

Nice to Have:

• Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project.
• Knowledge of SAP/CRM preferred.
• Knowledge of ERCOT, East, and Canada retail competition, customer protection rules, Competitive Retailers preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now